Frequently Asked Questions (FAQ)

Ordering & Payment

1. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) across India.

2. Is Cash on Delivery (COD) available?

Yes! COD is available on most orders across India. A small COD handling fee may apply at checkout.

3. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at shopatwill19@gmail.com.

4. Is it safe to use my card on your website?

Absolutely. All transactions are secured with SSL encryption and processed through Razorpay, a trusted payment gateway.

Shipping & Delivery

5. How long does delivery take?

Standard delivery takes 5–7 business days. Express delivery options may be available at checkout depending on your location.

6. Do you offer free shipping?

Yes, we offer free shipping on orders above a certain order value. The threshold will be displayed at checkout.

7. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email/SMS. You can also use the Track Order page on our website.

8. Do you ship across all of India?

Yes, we deliver to most pin codes across India. Enter your pin code at checkout to confirm availability.

Returns & Refunds

9. What is your return policy?

We accept returns within 7 days of delivery for items that are unused, in original packaging, and in the same condition as received.

10. How do I initiate a return?

Email us at support@shopatwill.in with your order number and reason for return. Our team will guide you through the process.

11. When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. For COD orders, refunds are issued via bank transfer.

Products

12. Are your products genuine and quality-checked?

Yes, all products on Shop At Will are sourced from trusted suppliers and go through quality checks before dispatch.

13. What if I receive a damaged or wrong item?

We're sorry for the inconvenience! Please email us at support@shopatwill.in with photos of the item within 48 hours of delivery and we'll resolve it promptly.

Account & Support

14. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and enjoy a faster checkout experience.

15. How can I contact customer support?

You can reach us at support@shopatwill.in or via WhatsApp. We typically respond within 24 hours on business days.